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  • Unopened returns within 30 days
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Winslow

Updated July 3, 2026

Returns & refunds

What can be returned

Unopened product can be returned for a refund of the product price. One returned unopened product per customer is credited, the package must be postmarked within 30 days of your original order date, and it must carry an RMA (Return Merchandise Authorization) number obtained from customer service beforehand.

Opened or used product is not returnable, and shipping and handling fees are non-refundable. If an order arrives damaged, defective or incorrect, that is handled separately — see below.

Eligibility

We will credit one returned unopened product per customer if the received package is postmarked within 30 days of the original order date and includes an RMA (Return Merchandise Authorization) number obtained from customer service. No returns are credited after 30 days of the original order date, without an accompanying RMA number, or for any used product.

How to return

Request an RMA number and return instructions by emailing support@winslowhealth.com or calling 1 (877) 202-7314 — support hours: 24/7. Merchandise must be returned at the customer's expense with the RMA number clearly marked on the package.

Please send all returns to: PO Box 227631, Doral, FL 33222, USA.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact customer service at support@winslowhealth.com or 1 (877) 202-7314 before returning it and we will work with you to make it right.

Refund timing

Once your return is received and processed, refunds are issued to the original payment method within 3 business days.